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Blog posts

Posts by the service manual team and community.

  1. Why should we build services using a design system?

    Conor Rohan, Assurance Lead, Department of Health and Social Care, explains why we use the NHS.UK and GOV.UK design systems and which one to use.

  2. (Re)using the right tools for the job

    Shan Rahulan, Director of Platforms – Core Services, argues that we should not try to reinvent the wheel every time we build a product.

  3. How a 20-year-old standard is still relevant today

    Tero Väänänen says BS EN ISO 9241-210 remains a guiding star for human-centred design. It’s the foundation to our own NHS service standard and the GOV.UK service standard.

  4. Encouraging a community to contribute to a design system

    Co-authored by Henry Cookson (user research) and Tosin Balogun (interaction design), user centred design (UCD) trainees who worked on the service manual team.